Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern all services provided by Home Care Services ("we", "us", "our") to customers ("you", "the customer") in Delhi NCR and surrounding areas. By contacting us, making a booking, or allowing our technician to enter your premises, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2 Scope of Services

Home Care Services provides on-site repair and maintenance for home appliances including but not limited to:

• Refrigerators and freezers (all types and brands)
• Washing machines and dryers (front-load and top-load)
• Air conditioners — split, window and cassette units
• Microwave ovens (solo, grill and convection)
• Televisions (LED, LCD, Smart TV, OLED)
• Water heaters and geysers (electric and gas)

We serve the Delhi NCR region including Delhi, Gurgaon, Noida, Faridabad, Ghaziabad and Greater Noida. Service availability in specific localities is subject to confirmation at the time of booking.

3 Booking & Scheduling

3.1 Booking confirmation: A service booking is confirmed only after our team verbally or in writing acknowledges your request. Submission of a booking request does not guarantee a specific time slot.

3.2 Technician visit: Our technician will arrive within the agreed time window. Actual arrival times may vary due to traffic, prior job overruns or other unforeseen circumstances. We will inform you of any significant delays.

3.3 Cancellations by customer: You may cancel or reschedule at any time with no cancellation fee, provided you notify us at least 2 hours before the scheduled appointment. Late cancellations or no-shows may result in a nominal visit charge at our discretion.

3.4 Cancellations by us: We reserve the right to cancel or reschedule bookings due to technician unavailability, extreme weather, or circumstances beyond our control. We will offer an alternative appointment at the earliest opportunity.

4 Pricing & Payment

4.1 Estimates: All prices shown on our website are indicative starting rates only. A final, binding price will be provided by the technician after on-site diagnosis, before any repair work begins. You are under no obligation to proceed if you do not agree with the quote.

4.2 Diagnosis fee: A minimal diagnosis/visit charge may apply if you choose not to proceed with the recommended repair after the technician has inspected the appliance. This will be communicated upfront.

4.3 Parts: If spare parts are required, their cost will be included in the final quote. We use OEM or manufacturer-approved parts. Part prices may vary based on availability.

4.4 Payment: Payment is due upon completion of the repair. We accept cash, UPI (Google Pay, PhonePe, Paytm), debit/credit cards and net banking. A receipt will be provided for every completed job.

4.5 Additional charges: Any work outside the agreed scope — discovered during the repair — will only be carried out with your express approval and at an agreed price.

5 Service Warranty

5.1 Warranty period: All completed repairs carry a 30-day service warranty from the date of repair.

5.2 Coverage: The warranty covers the specific fault that was diagnosed and repaired, including any parts replaced during that job.

5.3 Exclusions: The warranty does not cover:

• New or unrelated faults that were not present at the time of the original repair
• Damage caused by power surges, voltage fluctuations or improper use
• Damage caused by tampering with the repaired appliance by a third party
• Consumables such as filters, belts or bulbs unless they were the subject of the original repair

5.4 Claiming warranty: To claim warranty service, contact us within the 30-day period with your original service receipt. We will re-attend at no charge.

6 Customer Obligations

By booking our services, you agree to:

• Provide accurate information about the appliance and the fault
• Ensure the appliance is accessible and in a safe condition for the technician to work on
• Ensure an adult (18+) is present at the premises during the entire visit
• Treat our technicians with respect and courtesy
• Not request the technician to carry out work outside the agreed scope without prior discussion
• Make payment upon completion as agreed

7 Limitation of Liability

While we take all reasonable care to provide a professional service, Home Care Services' liability is limited as follows:

• Our maximum liability for any claim shall not exceed the amount you paid for the specific repair in question.
• We are not liable for consequential losses — such as food spoilage due to a refrigerator fault, or business losses — that occur before, during or after a repair.
• We are not responsible for pre-existing damage to the appliance or its surrounding area that was not caused by our technician.
• In cases of accidental damage caused by our technician, we will assess and address the situation fairly.

8 Intellectual Property

All content on our website — including text, images, logos, icons and design — is the property of Home Care Services and is protected under applicable Indian copyright and intellectual property laws. You may not reproduce, distribute or use our content without prior written permission.

9 Disputes & Governing Law

These Terms are governed by the laws of India and the jurisdiction of courts in Delhi. In case of any dispute, we encourage you to first contact us directly so we can resolve the matter amicably. If a resolution cannot be reached, disputes may be referred to the appropriate consumer forum under the Consumer Protection Act, 2019.

10 Amendments

We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We recommend reviewing this page periodically.

11 Contact Us

For any questions about these Terms & Conditions, please contact us: