🔒 Legal
Privacy Policy
We take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
🗓 Last updated: March 2026
Summary: Home Care Services collects only the information needed to provide and improve our appliance repair services. We do not sell your personal data to third parties. Your information is used solely to fulfil your service requests and communicate with you about your bookings.
1 Information We Collect
When you contact us, make a booking, or use our website, we may collect the following types of information:
Information you provide directly:
- Full name and contact details (phone number, email address)
- Home address or service location in Delhi NCR
- Appliance type, brand, model and description of the fault
- Preferred date and time for a technician visit
- Payment information (processed securely — we do not store card details)
- Feedback, reviews or complaints you submit
Information collected automatically:
- IP address and browser type when you visit our website
- Pages visited, time spent on site and referral source
- Device type (mobile, tablet, desktop)
- Approximate location derived from IP address
2 How We Use Your Information
We use the information we collect to:
- Schedule and dispatch a certified technician to your location
- Confirm bookings and send service reminders via SMS or WhatsApp
- Provide you with accurate quotes and service updates
- Process payments and issue receipts or invoices
- Respond to your questions, complaints or feedback
- Improve our website, services and customer experience
- Send occasional service-related communications (you may opt out at any time)
- Comply with our legal and regulatory obligations
We will never use your information for purposes unrelated to the services you have requested without first obtaining your explicit consent.
3 Information Sharing & Disclosure
We do not sell, rent or trade your personal information. We may share your details only in the following limited circumstances:
- Technicians: Our assigned service technicians receive your name, address and appliance details to complete the repair.
- Payment processors: Secure payment gateways (such as Razorpay, PayU or equivalent) process transactions under their own privacy policies.
- Legal requirements: We may disclose information if required by law, court order or government authority.
- Business transfers: In the event of a merger or acquisition, customer data may be transferred as part of the business assets, with appropriate notice given.
We do not share your data with advertisers, data brokers, or any third party for marketing purposes.
4 Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience. These may include:
- Essential cookies: Required for the website to function correctly (e.g., session management).
- Analytics cookies: Tools such as Google Analytics help us understand how visitors interact with our site so we can improve it.
- Advertising cookies: If you arrived via a Google Ad, Google may place a cookie to measure the effectiveness of that advertisement.
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. By continuing to use our site, you consent to the use of cookies as described.
5 Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These include:
- Secure HTTPS encryption on our website
- Restricted access to customer data — only staff who need it to perform their duties can access it
- Secure payment processing via PCI-DSS compliant providers
- Regular review of our data handling practices
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
6 Your Rights
You have the following rights regarding your personal data held by us:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
- Portability: Request your data in a machine-readable format where applicable.
To exercise any of these rights, contact us at the details below. We will respond within 30 days.
7 Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
8 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.