Refund Policy

1 Our Commitment to You

At Home Care Services, customer satisfaction is our top priority. We understand that appliance repair is often urgent and you are trusting us with your home. Our pricing model is designed to protect you:

• No advance payment required for standard repair bookings
• The technician will explain the problem and quote a price before starting work
• You are free to decline the repair after the diagnosis — no charges apply (unless a visit fee is applicable, which will be communicated upfront)
• Payment is only collected after you are satisfied with the completed repair

2 When Are You Eligible for a Refund?

You may be eligible for a full or partial refund in the following situations:

• Repair not successful: If the appliance was not repaired as promised and we are unable to fix it after a follow-up visit.
• Wrong service performed: If the technician carried out a repair that was not agreed upon and you were charged for it.
• Overcharging: If you were charged more than the agreed and approved quote.
• Technician caused damage: If our technician accidentally damaged your appliance or property during the service visit, we will assess and compensate fairly.
• Service not delivered: If you paid in advance for a scheduled service that we failed to deliver without rescheduling or notifying you.

3 30-Day Warranty Re-Service

All completed repairs are covered by a 30-day service warranty. This means:

• If the exact same fault recurs within 30 days of the repair, we will send a technician to fix it again at no additional charge.
• If the same part that was replaced fails within 30 days due to a manufacturing defect, we will replace it at no cost.

This warranty covers:

• The specific fault that was diagnosed and repaired
• Parts replaced during that repair job

This warranty does not cover:

• New or unrelated faults not present at the time of the original repair
• Damage caused by power surges, voltage issues or misuse
• Damage caused by unauthorised tampering after our repair
• Normal wear and tear or consumable items

To claim your warranty re-service, contact us with your original service receipt within the 30-day window.

4 Booking Cancellations

Cancellation by customer:

• You may cancel or reschedule your booking at any time with no cancellation fee, provided you notify us at least 2 hours before the scheduled appointment.
• For cancellations made less than 2 hours before the appointment, or if you are not available when the technician arrives, a nominal visit/call-out fee may be charged to cover travel costs. This will be clearly communicated when you book.

Cancellation by Home Care Services:

• If we cancel your booking for any reason, no charges will apply.
• If you made any advance payment (for specific prepaid packages) and we cancel, a full refund will be processed within 5–7 business days.

5 Spare Parts & Materials

Spare parts that have already been purchased and installed during a repair are generally non-refundable once the work is complete, unless:

• The wrong part was installed through our error
• The part fails within the 30-day warranty period due to a manufacturing defect
• We ordered a part that was not needed after further diagnosis

If a part was sourced specially at your request and the repair is subsequently cancelled, the cost of the part may be charged.

6 Non-Refundable Situations

Refunds will not be applicable in the following circumstances:

• The repair was successfully completed and you expressed satisfaction at the time of payment.
• The fault recurred due to a cause unrelated to our repair (e.g., new electrical fault, external damage).
• The appliance is beyond economical repair and you were informed of this before the diagnosis fee was charged.
• A discount, offer or promotional rate was applied and the service was delivered as described.
• You changed your mind about the repair after it was completed.

7 How to Claim a Refund or Warranty Service

Follow these simple steps:

8 Refund Processing Time

Once a refund is approved by our team:

• UPI / Bank Transfer: 2–3 business days
• Credit / Debit Card: 5–7 business days (subject to your bank's processing time)
• Cash payments: Refunded via UPI or bank transfer within 3 business days

We will notify you via phone or WhatsApp once the refund has been initiated. If you do not receive the refund within the stated timeline, please contact us with your transaction reference.

9 Contact Us

For any refund requests, warranty claims or general queries, please reach out to us directly: